Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Services team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. This is a hybrid role requiring a consistent onsite presence of three days per week at our Paris office.

What You’ll Do:

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

• Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo)
• Language: Fluency in French and English (both languages are required)
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 7 PM
• Working Model: Hybrid (3 days in-office, 2 days remote)
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Note: Please submit your application in English

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Experience team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.

What You’ll Do:

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Language: Fluency in English and Italian - Mandatory fluency in both languages
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

LMW, on behalf of its client in the banking sector is looking for a Call Center Employee to join their team.

The role’s key responsibilities are as follows:

• Provide customer support via telephone, email, and online chat regarding banking products and services.

• Process and execute banking transactions in accordance with internal procedures.

• Assist customers with e-banking and mobile banking services.

• Handle card cancellation requests due to loss or theft.

• Manage and register customer requests across the full range of banking products and services.

• Resolve customer inquiries and provide appropriate solutions.

• Handle customer complaints and ensure timely issue resolution.

• Collaborate with internal departments to effectively address customer needs.

• Inform existing and prospective customers about available banking products and services.

• Promote banking and insurance products in a consultative manner

• University, College, or High School Diploma.

• Strong digital literacy and computer skills.

• Fluency in Greek and good command of the English language.

• Reliable internet connection.

• Availability to work on a 24⁄7 rotating shift schedule.

• Excellent verbal and written communication skills.

• Customer-oriented mindset with a results-driven approach.

• Strong teamwork and collaboration skills.

• Previous experience in a customer service or contact center environment will be considered an asset.

• Competitive monthly remuneration package.

• Company-provided equipment.

• Hybrid working model (3 days on-site and 2 days remote).

• Performance-based incentive scheme upon successful completion of training and integration into the Customer Service & Sales team.

• Salary progression linked to the acquisition of new service competencies.

• Ongoing training within one of the most dynamic sectors of the financial services industry.

• Opportunities to develop organizational and leadership skills.

• Professional certifications in insurance, investment, and lending products.

• Career development opportunities within the organization.

• Modern, collaborative, and friendly working environment.

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Services team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. This is a hybrid role requiring a consistent onsite presence of three days per week at our Paris office.

What You’ll Do:

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

• Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo)
• Language: Fluency in French and English (both languages are required)
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 7 PM
• Working Model: Hybrid (3 days in-office, 2 days remote)
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Note: Please submit your application in English

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Experience team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.

What You’ll Do:

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Language: Fluency in English and Italian - Mandatory fluency in both languages
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

This role is open in the US, hybrid, in office or fully remote

As a Senior Customer Success Manager on our Mid-Market or Corporate team, you’ll enjoy unparalleled autonomy, take ownership of your projects, and be devoted to helping each customer unlock the full potential of HubSpot. In this role, you’ll have ample opportunities for career advancement, with a strong emphasis on skill enhancement and a clear, performance-driven pathway for progression.

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot’s mission is to help millions of organizations grow better. Our team is committed to delivering exceptional experiences and long-term value to our customers by fostering trust and offering expert guidance on the HubSpot platform. The end result: increased value, satisfaction, and continued customer loyalty (retention).

Experience and qualifications

• Experience managing, nurturing and scaling customer relationships in a quota or retention-carrying role.
• Skilled in forecasting retention risks and implementing effective mitigation strategies.
• Exceptional proficiency in verbal and written communication, adept at presenting strategies in person, over the phone, and through email.
• Highly organized, possessing keen attention to detail, and adept at prioritizing tasks for successful execution.
• Confident, self-motivated, and committed to collaborative teamwork.
• Demonstrated desire to acquire new knowledge and skills.
• Motivated by the drive to exceed expectations.
• Curious and comfortable adapting to new technologies, utilizing and staying up to date with AI

Responsibilities:

Book of Business Management:

• Deep understanding of core metrics and role expectations and ability to execute against those metrics by developing strategic action plans on a quarterly basis.
• Primary ownership and accountability for complex customers who require higher-touch service.
• Formalize Book of Business management strategy by segmenting customers based on risk and growth. Outline tactics to mitigate churn and collaborate with cross functional teams to maximize growth
• Accountable for maintaining accurate forecasting notes, inclusive of future mitigation and outreach plans, for customers renewing within six months.

Customer Engagements:

• Engage customers with phone calls regularly, both scheduled and ad hoc, to ensure they derive maximum value from their investment in HubSpot
• Demonstrate proficiency in understanding and addressing customers’ advanced technical needs, resolving inquiries by connecting them with the appropriate resources internally.
• Collaborate with customers to define success criteria and outline plans to achieve their goals, sharing accountability for their success
• Proactively identify and cultivate opportunities to expand customers’ utilization of HubSpot’s product suite and professional services.
• Monitor customer health and create risk mitigation plans as necessary

Cross-Collaboration:

• Cultivate strong relationships with key decision-makers and stakeholders across various customer teams.
• Collaborate closely with other HubSpot teams to drive adoption and ensure successful customer renewals.
• Act as a mentor to onboard and support new team members.
• Lead by example in developing best practices within the team to enhance our processes’ quality, effectiveness, and efficiency.

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:

$100,300—$150,500 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.

India Applicants: link to HubSpot India’s equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights.

Overview:

Guidepoint’s Client Service team connects leading investment firms, consultancies, and corporations with the subject-matter experts they need to make informed business and investment decisions. By understanding each client’s specific research needs and delivering targeted expert matches, often within hours, the team plays a critical role in providing a fast, high-quality client experience.

As an Associate on the Client Service team, you will play a central role in delivering that experience. You will learn how to assess client needs, identify the types of experts best suited to address them, and recruit new experts into Guidepoint’s global network of more than 1,750,000 Advisors. The role offers exposure to a dynamic, results-oriented environment where strong judgment, responsiveness, and the ability to execute across multiple priorities are highly valued. Due to the collaborative nature of the Client Service team, the work schedule is hybrid with three days in the office required.

Who We Are:

• High-performing team driven by execution, accountability, and consistent client impact
• Client-centric culture where responsiveness, resourcefulness, and attention to detail define how we operate
• Team committed to developing talent through hands-on mentorship, coaching, and leadership support
• Workplace that embeds continuous learning and career development as a core part of how we grow and excel
• Environment where strong performers take on increasing leadership, commercial responsibility, and client ownership
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory

What You Will Own:

• Recruit new experts into Guidepoint’s network and engage them for client consultations
• Independently conduct targeted research across LinkedIn, press releases, company websites, case studies, and other public sources to identify relevant subject-matter experts
• Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects and prepare high-quality profiles for client consideration
• Define sourcing strategies for each client request based on project scope, urgency, and target expert profile
• Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution

What you have:

• Bachelor’s degree, with minimum 3.0 GPA or higher required
• Previous relevant internship, volunteer, or extracurricular experience
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment
• Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service
• Applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship. Guidepoint does not provide employment-based visa sponsorship for this role

Successful Associates:

• Are ambitious and thrive in competitive and fast paced environments
• Are motivated to build client facing careers in consulting, advisory, investment research, account management, customer success or sales
• Quickly understand the commercial context behind client requests and identify the most relevant experts
• Demonstrate strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines
• Are comfortable engaging senior professionals by phone, building rapport quickly, and assessing fit for client needs
• Are resourceful, intellectually curious, and are driven to continuously learn
• Communicate clearly and professionally, both verbally and in writing
• Demonstrate strong problem-solving skills, sound judgment, and the ability to work both independently and collaboratively

What We Offer:

The annual base salary for this position is $70,000. Additionally, this role is eligible for a yearly bonus of up to $4,000 based on performance.

For strong performers, this role offers an accelerated path to greater responsibility and increased earnings potential. High-performing Associates may be promoted to a Project Manager after as little as six months, based on consistently delivering strong performance and professional readiness. This progression includes a base salary of $75,000, eligibility to earn monthly commission on applicable client-facing project work, and earlier direct exposure to clients.

You will also be eligible for the following benefits:

• 15 days of PTO, 10 paid holidays, and sick leave
• Comprehensive medical, dental, and vision coverage, along with flexible spending accounts, supplemental pet insurance, and short- and long-term disability
• 401(k) with company match of up to 10% of employee contributions, plus company-sponsored and optional life insurance
• Commuter benefits and corporate discounts, including gym memberships, ClassPass, and an Employee Assistance Program (EAP)
• Unlimited access to self-paced learning through LinkedIn Learning
• In-office perks including free snacks and beverages, Thursday Happy Hours, and Summer Fridays
• Annual company-sponsored athletic leagues and wellness activities
• Charitable giving programs with company-matched contributions to eligible tax-exempt organizations, in accordance with company guidelines, including a dedicated day of service for all employees
• Casual work environment with regular team-building events and social activities

Interview Process:

• Initial conversation with a member of the Talent Acquisition team

• Interview with the hiring manager(s)

• Mock assessment

  • Complete a timed simulated client request project and gain more insight into the role

• On-site interview with team members

• Final decision and feedback

About Guidepoint:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint’s 1,600+ employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

AI Disclosure

For select roles, our company uses an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.

The above pilots is for testing purposes and our company will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact talentacquisition@guidepoint.com

#LI-RM3

#LI-HYBRID

Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.

Compensation

$70,000—$70,000 USD

This role is open in the US, hybrid, in office or fully remote

As a Senior Customer Success Manager on our Mid-Market or Corporate team, you’ll enjoy unparalleled autonomy, take ownership of your projects, and be devoted to helping each customer unlock the full potential of HubSpot. In this role, you’ll have ample opportunities for career advancement, with a strong emphasis on skill enhancement and a clear, performance-driven pathway for progression.

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot’s mission is to help millions of organizations grow better. Our team is committed to delivering exceptional experiences and long-term value to our customers by fostering trust and offering expert guidance on the HubSpot platform. The end result: increased value, satisfaction, and continued customer loyalty (retention).

Experience and qualifications

• Experience managing, nurturing and scaling customer relationships in a quota or retention-carrying role.
• Skilled in forecasting retention risks and implementing effective mitigation strategies.
• Exceptional proficiency in verbal and written communication, adept at presenting strategies in person, over the phone, and through email.
• Highly organized, possessing keen attention to detail, and adept at prioritizing tasks for successful execution.
• Confident, self-motivated, and committed to collaborative teamwork.
• Demonstrated desire to acquire new knowledge and skills.
• Motivated by the drive to exceed expectations.
• Curious and comfortable adapting to new technologies, utilizing and staying up to date with AI

Responsibilities:

Book of Business Management:

• Deep understanding of core metrics and role expectations and ability to execute against those metrics by developing strategic action plans on a quarterly basis.
• Primary ownership and accountability for complex customers who require higher-touch service.
• Formalize Book of Business management strategy by segmenting customers based on risk and growth. Outline tactics to mitigate churn and collaborate with cross functional teams to maximize growth
• Accountable for maintaining accurate forecasting notes, inclusive of future mitigation and outreach plans, for customers renewing within six months.

Customer Engagements:

• Engage customers with phone calls regularly, both scheduled and ad hoc, to ensure they derive maximum value from their investment in HubSpot
• Demonstrate proficiency in understanding and addressing customers’ advanced technical needs, resolving inquiries by connecting them with the appropriate resources internally.
• Collaborate with customers to define success criteria and outline plans to achieve their goals, sharing accountability for their success
• Proactively identify and cultivate opportunities to expand customers’ utilization of HubSpot’s product suite and professional services.
• Monitor customer health and create risk mitigation plans as necessary

Cross-Collaboration:

• Cultivate strong relationships with key decision-makers and stakeholders across various customer teams.
• Collaborate closely with other HubSpot teams to drive adoption and ensure successful customer renewals.
• Act as a mentor to onboard and support new team members.
• Lead by example in developing best practices within the team to enhance our processes’ quality, effectiveness, and efficiency.

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:

$100,300—$150,500 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.

India Applicants: link to HubSpot India’s equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot’s Recruiting Privacy Notice for details on data processing and your rights.

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.

Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co.

We have a strong need for a Bilingual (fluent in Spanish) Collectors to join Roadrunner’s Operations Center in Irving, Texas.  This is a tremendous opportunity to partner with us to build a best in class servicing organization for our portfolio of  loans. Successful candidates will be honest, with a strong work ethic, few unscheduled absences, and always punctual.  You will need a secure private area with no distractions when working from home, along with the ability to work a flexible schedule Mon –Fri 8:00am to 5:00pm includes one late night 10:00am to 7:00pm.  Up to two Saturdays per month 8:00am to Noon.  May include some overtime. Schedules subject to change based on business needs. The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with policies and procedures and all state and federal regulations.

Responsibilities:

• Maintain delinquency and mitigate losses by conducting outbound and Inbound collection and customer service calls.
• Comply with all federal and state specific laws that regulate collections and servicing activities.
• Provide consistent and productive follow up on delinquent accounts ranging from 5-90 + days delinquent.
• Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions.
• Advance win-win solutions to assist customers with payment extensions and refinance options.

Requirements:

• HS Diploma or GED required (some college coursework a plus) followed by preferably two years of collections and or servicing experience, ideally in auto finance or an installment loan portfolio.
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.
• Basic understanding of finance/lending; Lease servicing experience a plus.
• Working knowledge of Word and Excel.
• Able to master use of web-based system of record (LoanPro) and available skip tools (training provided).
• Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals.
• Strong communication and negotiation skills along with excellent “people” skills and a strong customer service attitude.
• Possess excellent written and verbal communications skills; Bilingual English/Spanish a plus.

Benefits:

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX.

The Customer Success Manager begins engaging with customers before they go live on the contact centre platform and works closely with them from that point forward to ensure adoption, measurable ROI, and long-term success.

Our CSMs are seasoned customer success and technically fluent professionals who are unified in exceeding customer expectations, driving adoption of AI powered capabilities, improving customer experience, and supporting company growth objectives. This role manages multiple customer accounts, many of which are enterprise, high touch, and high complexity customers.

The CSM partners with customers to help them succeed in their business using NiCE technology and services, expand and optimise usage, act as a customer advocate and reference, and build long-term, loyal partnerships. Assigned accounts may include customers with premium service packages where a high level of engagement, strategic guidance, and technical understanding is required.

Interaction with customers will be via phone, email, chat, video conferences with regular face-to-face engagement as necessary and appropriate. Travel to customer sites is expected to support customer visits, value reviews, and executive engagements.

The CSM works independently and in close collaboration with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure the highest levels of customer success, adoption, and satisfaction.

How will you make an impact

• Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes

• Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria

• Drive adoption and value realisation, including AI‑driven capabilities, by connecting NiCE CX technology to customer business outcomes and ROI

• Build trustedadvisor relationships and deliver a customer experience aligned to stakeholder needs and expectations

• Partner with NiCE CX teams (Technical Support, Professional Services, Product, Engineering, etc.) to ensure issues, requests, and initiatives are progressing effectively and within SLA

• Demonstrate strong working knowledge of NiCE CX products and associated technologies, particularly those used by assigned customers

• Maintain currency in contact centre, AI, cloud, and digital customer experience technologies and trends

• Gain a deep understanding of each customer’s environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact

• Develop and deliver tailored presentations that articulate usage, adoption, realised benefits, ROI, opportunities, and next steps

• Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience

• Support customers through go‑live and post‑go‑live phases, building confidence and momentum as they mature in their use of the platform

• Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio

• Travel up to 25–30% to support customer success activities

Have you got what it takes?

• Bachelor’s Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience

• 6+ years’ experience in Customer Success, Technical Account Management, Service Delivery, or similar customer‑facing roles within SaaS, telecommunications, or contact centre environments

• Strong ability to translate technical and AI‑driven capabilities into business value and outcomes

• Excellent analytical, problem‑solving, and customer engagement skills

• Proven experience managing multiple customer accounts simultaneously

• Excellent communication skills, both verbal and written

• Ability to work effectively in a fast‑paced, customer‑centric environment

• Proficient in Microsoft Office applications

• Able to work independently with minimal supervision

• Strong working knowledge of contact centre platforms, functionality, and design

• Experience balancing technical discussions while maintaining strong executive‑level business relationships

You will have an advantage if you also have:

• Understanding of networking, VoIP, and contact centre infrastructure

• Knowledge of TCP/IP, SIP signalling, and telecommunications architecture

• Familiarity with databases, SQL concepts, or scripting fundamentals

• Experience with AI, analytics, automation, or digital CX technologies

• Analytical, inquisitive, service‑oriented mindset with a collaborative approach

• Experience working across complex customer environments and stakeholder groups

What’s in it for you?

Join an ever growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.

If you are passionate about customer success, innovation, and driving real business outcomes, you may just be our next NiCEr.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX.

The Customer Success Manager begins engaging with customers before they go live on the contact centre platform and works closely with them from that point forward to ensure adoption, measurable ROI, and long-term success.

Our CSMs are seasoned customer success and technically fluent professionals who are unified in exceeding customer expectations, driving adoption of AI powered capabilities, improving customer experience, and supporting company growth objectives. This role manages multiple customer accounts, many of which are enterprise, high touch, and high complexity customers.

The CSM partners with customers to help them succeed in their business using NiCE technology and services, expand and optimise usage, act as a customer advocate and reference, and build long-term, loyal partnerships. Assigned accounts may include customers with premium service packages where a high level of engagement, strategic guidance, and technical understanding is required.

Interaction with customers will be via phone, email, chat, video conferences with regular face-to-face engagement as necessary and appropriate. Travel to customer sites is expected to support customer visits, value reviews, and executive engagements.

The CSM works independently and in close collaboration with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure the highest levels of customer success, adoption, and satisfaction.

How will you make an impact

• Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes

• Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria

• Drive adoption and value realisation, including AI‑driven capabilities, by connecting NiCE CX technology to customer business outcomes and ROI

• Build trustedadvisor relationships and deliver a customer experience aligned to stakeholder needs and expectations

• Partner with NiCE CX teams (Technical Support, Professional Services, Product, Engineering, etc.) to ensure issues, requests, and initiatives are progressing effectively and within SLA

• Demonstrate strong working knowledge of NiCE CX products and associated technologies, particularly those used by assigned customers

• Maintain currency in contact centre, AI, cloud, and digital customer experience technologies and trends

• Gain a deep understanding of each customer’s environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact

• Develop and deliver tailored presentations that articulate usage, adoption, realised benefits, ROI, opportunities, and next steps

• Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience

• Support customers through go‑live and post‑go‑live phases, building confidence and momentum as they mature in their use of the platform

• Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio

• Travel up to 25–30% to support customer success activities

Have you got what it takes?

• Bachelor’s Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience

• 6+ years’ experience in Customer Success, Technical Account Management, Service Delivery, or similar customer‑facing roles within SaaS, telecommunications, or contact centre environments

• Strong ability to translate technical and AI‑driven capabilities into business value and outcomes

• Excellent analytical, problem‑solving, and customer engagement skills

• Proven experience managing multiple customer accounts simultaneously

• Excellent communication skills, both verbal and written

• Ability to work effectively in a fast‑paced, customer‑centric environment

• Proficient in Microsoft Office applications

• Able to work independently with minimal supervision

• Strong working knowledge of contact centre platforms, functionality, and design

• Experience balancing technical discussions while maintaining strong executive‑level business relationships

You will have an advantage if you also have:

• Understanding of networking, VoIP, and contact centre infrastructure

• Knowledge of TCP/IP, SIP signalling, and telecommunications architecture

• Familiarity with databases, SQL concepts, or scripting fundamentals

• Experience with AI, analytics, automation, or digital CX technologies

• Analytical, inquisitive, service‑oriented mindset with a collaborative approach

• Experience working across complex customer environments and stakeholder groups

What’s in it for you?

Join an ever growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.

If you are passionate about customer success, innovation, and driving real business outcomes, you may just be our next NiCEr.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX.

The Customer Success Manager begins engaging with customers before they go live on the contact centre platform and works closely with them from that point forward to ensure adoption, measurable ROI, and long-term success.

Our CSMs are seasoned customer success and technically fluent professionals who are unified in exceeding customer expectations, driving adoption of AI powered capabilities, improving customer experience, and supporting company growth objectives. This role manages multiple customer accounts, many of which are enterprise, high touch, and high complexity customers.

The CSM partners with customers to help them succeed in their business using NiCE technology and services, expand and optimise usage, act as a customer advocate and reference, and build long-term, loyal partnerships. Assigned accounts may include customers with premium service packages where a high level of engagement, strategic guidance, and technical understanding is required.

Interaction with customers will be via phone, email, chat, video conferences with regular face-to-face engagement as necessary and appropriate. Travel to customer sites is expected to support customer visits, value reviews, and executive engagements.

The CSM works independently and in close collaboration with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure the highest levels of customer success, adoption, and satisfaction.

How will you make an impact

• Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes

• Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria

• Drive adoption and value realisation, including AI‑driven capabilities, by connecting NiCE CX technology to customer business outcomes and ROI

• Build trustedadvisor relationships and deliver a customer experience aligned to stakeholder needs and expectations

• Partner with NiCE CX teams (Technical Support, Professional Services, Product, Engineering, etc.) to ensure issues, requests, and initiatives are progressing effectively and within SLA

• Demonstrate strong working knowledge of NiCE CX products and associated technologies, particularly those used by assigned customers

• Maintain currency in contact centre, AI, cloud, and digital customer experience technologies and trends

• Gain a deep understanding of each customer’s environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact

• Develop and deliver tailored presentations that articulate usage, adoption, realised benefits, ROI, opportunities, and next steps

• Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience

• Support customers through go‑live and post‑go‑live phases, building confidence and momentum as they mature in their use of the platform

• Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio

• Travel up to 25–30% to support customer success activities

Have you got what it takes?

• Bachelor’s Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience

• 6+ years’ experience in Customer Success, Technical Account Management, Service Delivery, or similar customer‑facing roles within SaaS, telecommunications, or contact centre environments

• Strong ability to translate technical and AI‑driven capabilities into business value and outcomes

• Excellent analytical, problem‑solving, and customer engagement skills

• Proven experience managing multiple customer accounts simultaneously

• Excellent communication skills, both verbal and written

• Ability to work effectively in a fast‑paced, customer‑centric environment

• Proficient in Microsoft Office applications

• Able to work independently with minimal supervision

• Strong working knowledge of contact centre platforms, functionality, and design

• Experience balancing technical discussions while maintaining strong executive‑level business relationships

You will have an advantage if you also have:

• Understanding of networking, VoIP, and contact centre infrastructure

• Knowledge of TCP/IP, SIP signalling, and telecommunications architecture

• Familiarity with databases, SQL concepts, or scripting fundamentals

• Experience with AI, analytics, automation, or digital CX technologies

• Analytical, inquisitive, service‑oriented mindset with a collaborative approach

• Experience working across complex customer environments and stakeholder groups

What’s in it for you?

Join an ever growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.

If you are passionate about customer success, innovation, and driving real business outcomes, you may just be our next NiCEr.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX.

The Customer Success Manager begins engaging with customers before they go live on the contact centre platform and works closely with them from that point forward to ensure adoption, measurable ROI, and long-term success.

Our CSMs are seasoned customer success and technically fluent professionals who are unified in exceeding customer expectations, driving adoption of AI powered capabilities, improving customer experience, and supporting company growth objectives. This role manages multiple customer accounts, many of which are enterprise, high touch, and high complexity customers.

The CSM partners with customers to help them succeed in their business using NiCE technology and services, expand and optimise usage, act as a customer advocate and reference, and build long-term, loyal partnerships. Assigned accounts may include customers with premium service packages where a high level of engagement, strategic guidance, and technical understanding is required.

Interaction with customers will be via phone, email, chat, video conferences with regular face-to-face engagement as necessary and appropriate. Travel to customer sites is expected to support customer visits, value reviews, and executive engagements.

The CSM works independently and in close collaboration with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure the highest levels of customer success, adoption, and satisfaction.

How will you make an impact

• Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes

• Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria

• Drive adoption and value realisation, including AI‑driven capabilities, by connecting NiCE CX technology to customer business outcomes and ROI

• Build trustedadvisor relationships and deliver a customer experience aligned to stakeholder needs and expectations

• Partner with NiCE CX teams (Technical Support, Professional Services, Product, Engineering, etc.) to ensure issues, requests, and initiatives are progressing effectively and within SLA

• Demonstrate strong working knowledge of NiCE CX products and associated technologies, particularly those used by assigned customers

• Maintain currency in contact centre, AI, cloud, and digital customer experience technologies and trends

• Gain a deep understanding of each customer’s environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact

• Develop and deliver tailored presentations that articulate usage, adoption, realised benefits, ROI, opportunities, and next steps

• Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience

• Support customers through go‑live and post‑go‑live phases, building confidence and momentum as they mature in their use of the platform

• Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio

• Travel up to 25–30% to support customer success activities

Have you got what it takes?

• Bachelor’s Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience

• 6+ years’ experience in Customer Success, Technical Account Management, Service Delivery, or similar customer‑facing roles within SaaS, telecommunications, or contact centre environments

• Strong ability to translate technical and AI‑driven capabilities into business value and outcomes

• Excellent analytical, problem‑solving, and customer engagement skills

• Proven experience managing multiple customer accounts simultaneously

• Excellent communication skills, both verbal and written

• Ability to work effectively in a fast‑paced, customer‑centric environment

• Proficient in Microsoft Office applications

• Able to work independently with minimal supervision

• Strong working knowledge of contact centre platforms, functionality, and design

• Experience balancing technical discussions while maintaining strong executive‑level business relationships

You will have an advantage if you also have:

• Understanding of networking, VoIP, and contact centre infrastructure

• Knowledge of TCP/IP, SIP signalling, and telecommunications architecture

• Familiarity with databases, SQL concepts, or scripting fundamentals

• Experience with AI, analytics, automation, or digital CX technologies

• Analytical, inquisitive, service‑oriented mindset with a collaborative approach

• Experience working across complex customer environments and stakeholder groups

What’s in it for you?

Join an ever growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.

If you are passionate about customer success, innovation, and driving real business outcomes, you may just be our next NiCEr.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Position Overview

Vetster is seeking an Enterprise Account Coordinator to support the day-to-day success of our most high-profile enterprise relationships. This role plays a pivotal part in delivering exceptional partner experiences, driving measurable outcomes, and ensuring long-term retention and growth.

This is a hands-on, execution-focused role built around operational excellence, account management, and reporting. You will be the primary point of contact for active VFB and VFG accounts — owning onboarding, renewals, inbound requests, and performance reporting across a growing portfolio of enterprise partners.

The ideal candidate thrives in a high-volume, fast-paced environment and finds genuine satisfaction in keeping a large book of business running smoothly. You’re organized, process-driven, and comfortable with data — equally at home in a spreadsheet, a CRM, and a client-facing email thread. This role will grow in scope as the VFB/VFG business scales.

Reporting directly to the VP of Enterprise, this role blends relationship management, operational oversight, and reporting rigor. You’ll be a key player in ensuring our enterprise business retains and grows — and in building the infrastructure that lets us scale efficiently.

Please note that this is a hybrid role, with a minimum of 2 days per week in our midtown Toronto office, located at 14 Birch Avenue.

Responsibilities

Account Management & Partner Relationships

• Act as the day-to-day point of contact for a portfolio of active VFB/VFG accounts
• Build and maintain trusted relationships with partner stakeholders
• Deliver ongoing reporting, utilization updates, and program insights to ensure alignment and value realization
• Coordinate renewals and ensure no account falls through the cracks
• Serve as the internal advocate for partner needs, priorities, and feedback

Onboarding & Program Execution

• Lead onboarding coordination for new VFB/VFG accounts — timelines, documentation, access, and communications
• Work cross-functionally with ops, product, and CE to ensure smooth program launches
• Own timelines, deliverables, and internal communications related to partner programs

Reporting & Performance Monitoring

• Build and maintain partner-facing reports on utilization, engagement, and program performance
• Track account health metrics and flag risks or opportunities to the VP
• Improve and standardize reporting templates and cadences as the portfolio grows

Process & Infrastructure

• Help build the systems and playbooks that allow us to manage a much larger account base efficiently
• Maintain CRM hygiene and internal account documentation
• Identify repetitive tasks that can be templatized or automated

Qualifications

• 2–4 years of experience in account management, client success, or program coordination — ideally in a B2B or SaaS environment
• Highly organized and process-oriented — you keep tidy records and stay on top of a busy queue
• Comfortable with data: you can build a clean report, spot a trend, and communicate it clearly
• Strong written and verbal communicator — professional and reliable in client-facing situations
• Self-starter who doesn’t need a lot of hand-holding to manage a full book of business
• Experience with CRM tools and strong spreadsheet proficiency
• Experience in benefits, insurance, HR tech, or health services is a plus
• Familiarity with project management platforms (e.g. Jira, Confluence, etc.) is an asset

Compensation and Benefits

• The expected salary band for this position is $55,000-$65,000
• Unlimited access to Vetster for your pets.
• Dog-friendly office environment.
• Generous vacation and personal day policy.
• Comprehensive health and dental benefits for you and your family.
• RRSP matching program with Wealthsimple
• Employee Stock Option Plan.
• Parental leave top-up
• Opportunities for career growth and international assignments.
• A culture of inclusivity, equity, and team engagement.

Our Hiring Process

We believe in a transparent and respectful hiring process. Here’s what you can expect:

Stage 1: Introductory Meeting: A 30-minute Google Meet video call with Keltie Neville (People Operations) to share more about the role and Vetster and to learn more about you.

Stage 2: Skills Interview: A 45-minute in-person interview at Vetster HQ with Mike Wilson (VP, Enterprise), where he will take you through our sales roadmap and learn more about your skills and experience.

Stage 3: A 60-minute Google Meet video Interview and Discussion with members of the Senior Leadership Team.

We use a third party for reference and background checks at the time of the offer.

Ready to Make a Difference?

Embark on a fulfilling journey with us to shape the future of pet healthcare through design. If you’re driven by innovation, collaboration, and a love for pets, apply now to join our mission-driven team.

Accommodations

Vetster welcomes and encourages applications from everyone! We are committed to accommodating candidates in ways that will make them comfortable and successful throughout the hiring process - both physically and mentally. These accommodations are available at every stage of the application process upon request.

AI Use Statement

For this role, we will use AI screening in our Applicant Tracking System (ATS) to identify keywords and minimum qualifications as well as note-taking in interviews. These tools will assist us in pinpointing qualified candidates and moving the recruitment process along at a progressive pace. If you have any questions about our use of AI, please reach out to us.

Position Overview

Vetster is seeking an Enterprise Account Coordinator to support the day-to-day success of our most high-profile enterprise relationships. This role plays a pivotal part in delivering exceptional partner experiences, driving measurable outcomes, and ensuring long-term retention and growth.

This is a hands-on, execution-focused role built around operational excellence, account management, and reporting. You will be the primary point of contact for active VFB and VFG accounts — owning onboarding, renewals, inbound requests, and performance reporting across a growing portfolio of enterprise partners.

The ideal candidate thrives in a high-volume, fast-paced environment and finds genuine satisfaction in keeping a large book of business running smoothly. You’re organized, process-driven, and comfortable with data — equally at home in a spreadsheet, a CRM, and a client-facing email thread. This role will grow in scope as the VFB/VFG business scales.

Reporting directly to the VP of Enterprise, this role blends relationship management, operational oversight, and reporting rigor. You’ll be a key player in ensuring our enterprise business retains and grows — and in building the infrastructure that lets us scale efficiently.

Please note that this is a hybrid role, with a minimum of 2 days per week in our midtown Toronto office, located at 14 Birch Avenue.

Responsibilities

Account Management & Partner Relationships

• Act as the day-to-day point of contact for a portfolio of active VFB/VFG accounts
• Build and maintain trusted relationships with partner stakeholders
• Deliver ongoing reporting, utilization updates, and program insights to ensure alignment and value realization
• Coordinate renewals and ensure no account falls through the cracks
• Serve as the internal advocate for partner needs, priorities, and feedback

Onboarding & Program Execution

• Lead onboarding coordination for new VFB/VFG accounts — timelines, documentation, access, and communications
• Work cross-functionally with ops, product, and CE to ensure smooth program launches
• Own timelines, deliverables, and internal communications related to partner programs

Reporting & Performance Monitoring

• Build and maintain partner-facing reports on utilization, engagement, and program performance
• Track account health metrics and flag risks or opportunities to the VP
• Improve and standardize reporting templates and cadences as the portfolio grows

Process & Infrastructure

• Help build the systems and playbooks that allow us to manage a much larger account base efficiently
• Maintain CRM hygiene and internal account documentation
• Identify repetitive tasks that can be templatized or automated

Qualifications

• 2–4 years of experience in account management, client success, or program coordination — ideally in a B2B or SaaS environment
• Highly organized and process-oriented — you keep tidy records and stay on top of a busy queue
• Comfortable with data: you can build a clean report, spot a trend, and communicate it clearly
• Strong written and verbal communicator — professional and reliable in client-facing situations
• Self-starter who doesn’t need a lot of hand-holding to manage a full book of business
• Experience with CRM tools and strong spreadsheet proficiency
• Experience in benefits, insurance, HR tech, or health services is a plus
• Familiarity with project management platforms (e.g. Jira, Confluence, etc.) is an asset

Compensation and Benefits

• The expected salary band for this position is $55,000-$65,000
• Unlimited access to Vetster for your pets.
• Dog-friendly office environment.
• Generous vacation and personal day policy.
• Comprehensive health and dental benefits for you and your family.
• RRSP matching program with Wealthsimple
• Employee Stock Option Plan.
• Parental leave top-up
• Opportunities for career growth and international assignments.
• A culture of inclusivity, equity, and team engagement.

Our Hiring Process

We believe in a transparent and respectful hiring process. Here’s what you can expect:

Stage 1: Introductory Meeting: A 30-minute Google Meet video call with Keltie Neville (People Operations) to share more about the role and Vetster and to learn more about you.

Stage 2: Skills Interview: A 45-minute in-person interview at Vetster HQ with Mike Wilson (VP, Enterprise), where he will take you through our sales roadmap and learn more about your skills and experience.

Stage 3: A 60-minute Google Meet video Interview and Discussion with members of the Senior Leadership Team.

We use a third party for reference and background checks at the time of the offer.

Ready to Make a Difference?

Embark on a fulfilling journey with us to shape the future of pet healthcare through design. If you’re driven by innovation, collaboration, and a love for pets, apply now to join our mission-driven team.

Accommodations

Vetster welcomes and encourages applications from everyone! We are committed to accommodating candidates in ways that will make them comfortable and successful throughout the hiring process - both physically and mentally. These accommodations are available at every stage of the application process upon request.

AI Use Statement

For this role, we will use AI screening in our Applicant Tracking System (ATS) to identify keywords and minimum qualifications as well as note-taking in interviews. These tools will assist us in pinpointing qualified candidates and moving the recruitment process along at a progressive pace. If you have any questions about our use of AI, please reach out to us.

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

ABOUT PAGERDUTY

PagerDuty is the AI-driven Operations Cloud trusted by over half of the Fortune 500 and nearly 70% of the Fortune 100 to keep their critical systems running smoothly. What started with three Amazon developers in 2009 has grown into a vibrant global community of 1,200+ Dutonians across five continents. We are engineers, designers, operators, and builders who believe in doing meaningful work that has real impact. We are a Great Place to Work certified organization and consistently recognized for excellence in both technology and culture.

At PagerDuty, every role has a purpose. We move fast, champion our customers, and run together - guided by five core values: Champion the Customer, Run Together, Ack & Own, Take the Lead, and Bring Your Self. If you thrive in an environment where technology problems are solved before anyone notices them, and where your craft directly enables the leaders driving company strategy, you might be our next Dutonian.

THE OPPORTUNITY

PagerDuty is looking for an Executive IT Support Engineer to join our IT Operations team. In this critical, high-impact position, you will act as the primary technology partner for our CEO and Senior Leadership Team (SLT), providing Tier 3+ white-glove service. Your mission is to ensure flawless, continuous technology operations for our executives, whether they are at our San Francisco headquarters, traveling for board meetings and earnings calls, or working from various home environments across global time zones.

In this role, you are far more than a support resource; you are a proactive partner and trusted advisor tasked with anticipating points of failure before they impact productivity. You will take full end-to-end accountability for the technology ecosystem within the Office of the CEO, maintaining the highest levels of discretion and a calm presence. By blending Tier 3+ technical expertise with a service-oriented mindset, you will ensure that technology remains seamless for our executive leaders.

Based in our San Francisco office, this position requires an onsite presence four days a week, with the flexibility for travel to provide mobile support to the executive leadership team as needed.

KEY RESPONSIBILITIES

Executive Technology Ownership

• Provide Tier 3+ white-glove technical support to the CEO, C-Suite, SLT, and Executive Assistants - ensuring prompt, seamless resolution of hardware, software, connectivity, and AV issues.
• Take full end-to-end accountability for the technology experience across office, home, and mobile environments for the Office of the CEO.
• Proactively monitor systems, anticipate points of failure - especially during critical business cycles and travel schedules - and resolve issues before they surface.
• Build and maintain detailed technical run-books and travel-ready “Go-Kits” so that executive support remains consistent and predictable regardless of location or time zone.

Meeting Reliability & AV Operations

• Own the “success of the session” - conduct rigorous pre-flight AV testing and manage complex hybrid meeting configurations for board meetings, earnings calls, all-hands events, and keynote presentations.
• Provide real-time, on-site technical presence during high-stakes executive meetings and events.

AI & Productivity Tools

• Collaborate with IT and the wider Technology group to implement and refine AI-driven tools and agentic platforms customized for executive requirements.
• Support the automation of standard executive processes and enhance senior-level decision-making through the use of intelligent technology solutions.

Technical Operations

• Provision, manage, and sustain macOS and Windows environments, utilizing JAMF and Intune Autopilot for executive-level device deployment.
• Manage and assist with enterprise SaaS ecosystems, including Google Workspace,  Microsoft 365, Slack, Zoom, Okta, and associated platforms.
• Oversee IT hardware assets, manage procurement, and ensure the swift repair or replacement of equipment.

Identity, Security & Access

• Manage executive identity and access - balancing high-security requirements with low-friction daily workflows, troubleshooting authentication issues, and ensuring Okta and MS Entra best practices are maintained.
• Enforce IT security policies and best practices across all executive-managed devices and accounts.
• Execute timely employee onboarding and offboarding, including provisioning and de-provisioning of devices, accounts, and access.

Service Management & Collaboration

• Use JIRA Service Management to triage, acknowledge, and resolve tickets in alignment with aggressive SLA standards appropriate for executive-level support.
• Collaborate with IT Operations globally (EMEA, APAC, LATAM, USA) on projects, platform rollouts, and process improvements.
• Participate in infrastructure upgrade cycles, technology refresh programs, and IT-wide initiatives.

WHAT YOU’LL BRING

Required Experience & Skills

• 5+ years of IT support experience, including a minimum of 3 years providing white-glove, dedicated support to C-Suite executives or senior leadership in a fast-paced technology environment.
• Advanced expertise in macOS as the primary platform, with solid Windows proficiency in enterprise environments.
• Deep hands-on knowledge of MDM platforms (JAMF and Intune),  Zoom A/V hardware, and complex networking environments.
• Strong proficiency administering enterprise SaaS applications - Google Workspace, Microsoft 365, Slack, Okta, and other productivity platforms.
• Solid grounding in networking fundamentals: DNS, DHCP, VPNs, VLANs, and firewall configurations.
• Demonstrated track record of proactive maintenance, detailed documentation, and disciplined follow-through.
• Exceptional interpersonal skills - calm under pressure, decisive, and highly discreet. You understand the nuances of operating with the Office of the CEO.
• Strong organizational skills and the ability to manage multiple, competing priorities in a globally distributed, fast-paced environment.
• Knowledge of IT security best practices and ITIL principles.

Bonus If You Have

• Experience deploying or optimizing AI productivity tools and agentic platforms for executive or high-profile users.
• Demonstrated success mentoring junior IT staff, managing escalations, and improving Helpdesk workflows through automation and process optimization.
• Bachelor’s degree in Information Technology or a related field.
• Relevant certifications: Apple, JAMF, CompTIA A+, Network+, ITIL, or equivalent vendor-specific credentials.
• Flexibility and availability to provide on-call support during critical business cycles (earnings, board meetings, major launches).

WHY PAGERDUTY

At PagerDuty, you’ll do career-defining work that matters. Here’s what being a Dutonian means:

• High visibility and direct impact - you’ll support the leaders driving PagerDuty’s global strategy and execution.
• Competitive pay so you share in the company’s success.
• Comprehensive medical coverage starting on day one.
• Generous paid time off, dedicated Wellness days, and parental leave.
• Career and leadership development programs designed to help you grow.
• An award-winning culture: Great Place to Work certified™, Fortune’s Best Workplace in Technology, and more.
• A flexible, open environment where bringing your full self to work is not just welcome - it’s expected.

Salary Range: $95,000 - $144,100

Hesitant to apply?

We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

We’re hiring a strategic and commercially astute Enterprise Customer Success Manager to lead the end-to-end lifecycle for our most complex and valuable customers.

Based in Sydney, Melbourne, New York, or London, you’ll own a portfolio of 3 to 6 large hospital systems, health networks, and strategic healthcare organisations (250+ users each), serving as a trusted strategic partner who shapes deployment strategy, drives measurable clinical and operational outcomes, and expands Heidi’s footprint across multi-site enterprises.

This is a senior role. You’ll work closely with Implementation Specialists and Account Executives from pre-sales through to long-term value realisation, balancing strategic partnership with hands-on execution.

What you will do

• Own the enterprise lifecycle: Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.

• Build executive partnerships: Earn trusted, long-term relationships across C-suite (CIO, CMO, COO, CEO), clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.

• Lead multi-site rollouts: Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.

• Engage in pre-sales and pilots: Work alongside Account Executives and Implementation Specialists to shape deployment strategy, scope pilots for success, and run customer-facing demos when needed.

• Translate data into action: Synthesise enterprise usage and outcome metrics into clear narratives. Adjust depth and style for IT, ops, and exec audiences. Use data to decide where to intensify training, redesign workflow, or expand.

• Own commercial outcomes: Lead renewal conversations with strong value narratives. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.

• Prove value: Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.

• Orchestrate cross-functionally: Provide concise, complete context to Product, Engineering, Implementation, GTM, and Support. Surface risk early, drive decisions during ambiguity.

• Shape the playbook: Contribute to the frameworks, tools, and ways of working that turn complex enterprise programmes into scalable, repeatable rollouts.

What we will look for

• Experience: 5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR).

• Full-lifecycle ownership: Proven track record across scoping, implementation, adoption, expansion, and renewal in complex enterprise environments.

• Executive presence: Builds trusted relationships with C-suite, clinical leaders, and technical stakeholders. Earns credibility quickly.

• Change management: Experience leading multi-site rollouts that drive genuine behaviour change and sustained adoption.

• Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth.

• Data-driven: Translates usage patterns and outcomes into strategic insights for customers and internal teams.

• Communication range: Adapts depth and style fluently from frontline clinicians to board-level executives.

• Pre-sales comfort: Willing and able to scope deals, design pilots, and run demos alongside Sales.

• Healthcare a bonus: Familiarity with clinical workflows, hospital systems, or large health networks helps you ramp faster.

The Way We Work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working, with 3 days in the office

• Monthly $150 AUD benefit to invest in your physical and mental wellbeing

• Recharge Days after major milestones and busy periods

• A generous personal development budget of $1000 AUD per annum

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• A one-time home office setup contribution

• 26 weeks paid parental leave for primary carers, 18 weeks for secondary carers

• A fertility support benefit of $10,000 AUD covering IVF, egg freezing or sperm freezing

• 10 days per year dedicated to supporting clinicians in maintaining accreditation

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal opportunity employer and welcome all applicants as we’re committed to promoting a culture of opportunity for all.

Joining Collibra’s Customer Support team

Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra’s software platform based on your investigation of customer-reported problems. The Customer Support Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the Customer Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.

As an engineer, you will focus on the edge cases, the “what if”. We need your knowledge to find the root causes and we need your experience and skill-set to resolve them.

This is a hybrid role based in our New York office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Senior Customer Support Engineers at Collibra are responsible for

• Analyzing complex customer issues to determine the root cause.
• Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
• Collaborating across Collibra’s Product Engineering teams to understand unclear functional requirements.

You have

• Professional experience including the following:

  • 4+ years in a customer facing role, ideally in a SaaS environment
  • Analytical and methodical problem solving skills
  • Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL)
  • Experience troubleshooting web-based applications
  • Experience with Java and REST API
  • Experience working closely with software developers

• Knowledge of certificates - SSL, SSO, PostgreSQL preferred.

• Experience maintaining software running in production.

• A bachelor’s degree or equivalent work experience is required.

• This position is not eligible for visa sponsorship.

• Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.

You are

• An investigator, excited by the challenge of looking for bugs and resolving them.
• Focused on quality and knowledge of “how” something works, especially what to test in order to execute change with confidence.
• Comfortable speaking and writing in English. We are a global team!
• Willing to be on-call as part of our L3 on-call rotation for product releases and priority issues.
• Motivated by the challenge of scaling a growing company.
• Collaborative - we work cross functionally with many other teams.

Reporting to Collibra’s Manager, Customer Support your measures of success are

• Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
• Within your third month, you will be an active member of our team, and be comfortable investigating issues on your own.
• Within your sixth month, you will be interacting with other engineering teams to discuss improvements. You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system.

Compensation for this role

The standard base salary range for this position is $116,000.00 - $145,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

The Role

Hours: Monday-Friday, 9:00-17:30

Location: Fleet, Hampshire

Working Pattern: Hybrid – 3 days per week on site

As a Senior Customer Success Executive, you will be response for managing your own assigned client accounts and have outstanding communication skills to provide support with a proactive and solutions-orientated service. You will have previous customer service experience in a professional, fast-paced environment, with a proven track record of working towards targets or deadlines.

What your day will look like:

• You will be responsible for some of our largest accounts (Top 500 recruitment agencies), communicating regularly to provide support and assist with any queries

• Proactively reviewing your client’s accounts to ensure that they are utilising all aspects effectively and achieving the best results

• Liaising with clients via phone, email and Teams meetings

• Utilising recruitment data to provide clients with individualised feedback on market trends and their account performance

• Providing personalised online training sessions for your clients

• Working collaboratively with other departments to improve our account growth and retention

• Holding regular performance reviews for a handful of your largest client base over Teams/face to face

• Attending client visits and conduct onsite training sessions, when required to do so

What we’re looking for:

• Experience managing accounts in a customer service/account management or similar environment, working in a high-volume or fast-paced setting

• Ability to develop excellent client relationships and commercially driven, with demonstrable experience of adding value to assigned accounts

• Excellent written and verbal communication skills

• Good presentation skills and client facing experience (remote or face to face)

• Able to multi-task effectively with a high level of attention to detail

• Ability to productive reports, analyse usage and insights to clearly present to the client

• IT literate, including MS office, with the ability to navigate multiple systems, competently, with ease

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.